All
goods purchased from Miss Saucy may be returned for refund within 7 working
days from receipt of delivery[*].
Before
sending the parcel back to us, please complete the returns request form; and then return to the address on the site
You will receive an automated email this is not confirmation that you return has been agreed as long as it is received back within 7 days of the date you received the item a refund will be granted.
In
addition, you will need to confirm your name, order number and postcode with your parcel back to us as failure
to do so may result in delay of any refund.
May
we please ask you to additionally note:
You
must take care of our goods whilst they are in your possession and any item for
return must be received back in its original shipped condition and original
packing.
1.The
item must be without damage or use and in a suitable condition for resale. All
original packaging should accompany any returned item. We cannot accept returns
for refund if such items have been opened from a sealed package (Costumes do
not typically come in sealed packages and you can try them on). All items will
be inspected on their return to our warehouse.
We
are not a manufacturer, so the whole product and packaging must be returned as
the same condition as you would have received it and how you may expect to
receive it. If the product or packaging is in any way missing or damaged, we
cannot refund.
2.
That you or your carrier are responsible for any returned goods until they
reach our warehouse. Cost and Risk of return will be at your expense and we
strongly recommend that you receive proof of posting or use Royal Mail's
"Recorded Signed" service. You may like to opt for Royal Mail's
"Special Delivery" service if a valuable item.
3.
We regret that outbound shipping, packing and insurance cannot be refunded.
4.
We try to make refunds within one week of receipt back to us though promise to
make all refunds within 30 calendar days from receipt of goods to our
warehouse. Please note that we will not be held liable for any interest payment
that you may incur because any refund was made outside of your credit/debit
card timescales.
5.
Please return the goods to the address on the top of your receipt/invoice, a any returned items not including
such information may well be delayed.
6.
Any returned goods that we receive which are outside of this Returns Policy
will be defined as 'In Dispute'. Such In Dispute items will not be refunded. A
reason for this decision will be provided. We are happy to re-ship such In
Dispute items back to you, at your cost otherwise they will be destroyed within
91 calendar days from their receipt back to us. Where a customer does not agree
to the return postage charge the said goods will be destroyed after 30 days.
7.
We are sorry but due to false promises in the past, we are unable to replace an
item until the original is returned to Miss Saucy. If you need an item in a
hurry, we suggest you place a second order for the new item and send the
original back at a later date.
Please
note that returns on Stockings and Tights are excluded from our general returns
policy for hygiene reasons.
